If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria.
Chessington Dental Practice takes complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
If patients are not satisfied with the result of our procedure then a complaint may be made to:
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:
Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road
Tel. 08456 120 540
You may also like to contact The General Dental Council for more advice
The General Dental Council
37 Wimpole Street
Tel. 020 7887 3800
Please ask at reception for information about our Patient Safety Charter.
Our practice treats Private patients.
Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide “Principles of Patient Confidentiality”.
Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office. Our registration number is Z2710402. Our practice data controller is Philip Boamah. To download the ICO guide to data protection please click here.